All bookings must be made on our dedicated Viya app, available free to download on Google Store and App Store.
Courts can be booked up to 10 days in advance.
Booking times are 90 minutes only.
Refunds are not applicable for any court bookings made through Viya App or physical voucher. Court bookings may be rescheduled within two weeks of the original booking, subject to availability, through the Viya Padel team. Only one court booking rescheduling applicable.
Payments must be completed prior to play. Failure to do so may be considered as a ‘no show’ and charged accordingly.
Viya Padel is not responsible for finding players for court bookings. Matches with four players can be created through Viya App, subject to court availability. Alternatively, public matches can be created or joined through Viya App in the event of players needed.
Social matches arranged and provided by Viya Padel is an additional service provided. Administration and management are completed by the Club, and it holds the right to refuse future participation to players who are no-shows, arrive late, endanger other players, lack sportsmanship or use inappropriate language towards players and colleagues.
ACTIVITIES
All Viya Padel socials & activities are visible and available to book directly on the Viya App.
Participation in these activities requires your Padel profile on the app to be visible. Please contact the Viya Padel team to book your level assessment or to update your current profile.
All activities must be booked and paid for prior to the start of the activity.
Viya Padel reserves the right to edit your Padel level based on performances and can choose which activities or groups you can participate in. Users will be informed prior to changes being made.
VOUCHERS
Vouchers for lessons and match packs can be utilized at any Viya Padel property.
Vouchers for match packs are applicable for the purchaser only and are not available to use for full court bookings.
Vouchers must be used prior to the expiry date given at time of purchase. No extensions are available.
Vouchers issued by Viya Padel carry no cash value and are non-transferable or redeemable to other services provided by Viya Padel.
CANCELLATION POLICY
Any cancellations or changes to a booking must be made 24 hours in advance or full charges will apply. Same day bookings are considered “confirmed”.
Booked courts will be held for 15 minutes maximum. After 15 minutes, courts will be released to any waiting players.
ATTIRE & ETIQUETTE
Appropriate sports attire is required. Playing topless is strictly prohibited.
Please wear appropriate footwear. Golf, football, studded shoes, flip flops, sandals or barefoot are not allowed.
Please respect your fellow players and staff members. Spitting, shouting, violent behavior or any foul & abusive language will not be tolerated towards anyone.
Users should inform Viya Padel of any medical conditions that may affect their participation in activities. Viya Padel reserves the right to refuse access to facilities or participation in activities based on medical safety.
RULES
Smoking is not permitted on or around the courts.
No ball sports, other than Padel, are permitted on the courts.
Padel racquets must be used. Tennis or other racquets are not permitted.
Jumping over, sitting or leaning on the net is prohibited.
Players under 12 years of age must be accompanied by a Parent, Guardian or Padel coach at all times.
WAIVER
Viya Padel reserves the right to close the facilities at any time for maintenance, tournaments and/or any other kind of activity.
Viya Padel bears no responsibility for the loss of or damage to personal property or belongings on the Padel courts and/or surrounding areas.
Padel involves physical activity and may pose certain risks. Users acknowledge that they participate in activities at their own risk. Viya Padel is not liable for any injuries, accidents, or damage that occurs while using the facilities.
Viya Padel has the right to refuse future participation of players presenting any disrespectful behavior towards players and colleagues.
By using our facilities, you consent to the collection and use of your personal data in accordance with our Privacy Policy. The club may use your contact information to notify you about club events, promotions, or membership updates
Viya Padel reserves the right to update or amend these Terms and Conditions at any time. All changes will be communicated to users, and the updated terms will be made available and displayed on the website and in the venues.
